💼 Scenario
GlobalBank is a multinational financial institution with 50,000 employees across 30 countries and 12 business divisions. Over the past five years, the bank has grown rapidly through acquisitions, inheriting disparate systems and inconsistent data practices. Regulatory bodies in three jurisdictions have issued warnings about data reporting inconsistencies, and internal audits have identified over 200 unresolved data quality issues.
The CEO has appointed a Chief Data Officer (CDO) who has a mandate to establish an enterprise data governance program within 18 months. The CDO faces resistance from regional heads who view governance as a threat to their autonomy, and from IT leaders who believe existing database controls are sufficient. The bank currently has no formal data stewardship roles, no enterprise business glossary, and data ownership is unclear across divisions.
The CDO's initial assessment reveals that the same customer may have up to seven different records across systems, regulatory reporting requires manual reconciliation taking 400 person-hours per quarter, and there is no standardized process for resolving data disputes between business units.